FAQ

Pick your pieces in the shop, add them to the cart and tap "Order via Instagram". Your order summary is copied automatically — just paste it in a message to @myheyvalley. We confirm everything with you before making it.

On each piece you can choose stickers and patches (already included in the price) and ask for a name in embroidered letters. We apply everything by hand and send you a photo for approval before shipping.

Each piece is made by hand after you order: we ship within up to 10 business days. We tell you the exact timeline when we confirm your order.

You can pay directly on the site, through a secure checkout, with MB WAY, Multibanco, card, Apple Pay or Google Pay. If you prefer, you can also arrange your order by Instagram message — we confirm the total and method with you. Prices include VAT.

Customized pieces are made just for you and cannot be returned, except for defects. Non-customized pieces can be exchanged within 14 days. See the Exchanges & Returns page.

It depends on the piece: each product page says how many patches are included in the price and how many you can add (extras 2.90 € each). On the product page you can drag the patches over the piece to preview your layout before ordering.

Yes, on request — tell us your country in your message and we confirm shipping cost and time.

No, as long as you follow the care instructions: wash inside out at 30º, no tumble dryer and no ironing over the stickers. Every piece ships with care instructions.