Shipping
Preparation
Each piece is made by hand after you order. We ship within up to 10 business days of your order (timeline confirmed in your order message) — pre-orders: up to 15 business days in total. Ready to Ship pieces: delivered in 5 business days.
Shipping rates & zones
| Zone | Home delivery | Pickup point | Transit |
|---|---|---|---|
| Mainland Portugal | €4.90 | €3.90 | 2–4 business days |
| Madeira & Azores | €5.90 | — | 3–8 business days |
| Spain (mainland) | €9.90 | — | 3–5 business days |
Free shipping on orders over €50 (mainland Portugal) and €70 (mainland Spain). All prices include VAT. Registered shipping with a tracking code sent by message/email.
Based on the public CTT 2026 price list (checked 18/07/2026) — may be adjusted once a carrier contract is in place. Balearic & Canary Islands: on request (real cost).
International shipping
Other countries on request — tell us your country and we confirm cost and time before going ahead.
Tracking
Once shipped, you receive your tracking code by message.
Exchanges & returns
Customized pieces are made just for you and cannot be exchanged or returned, except for manufacturing defects. Non-customized pieces: exchanges within 14 days. See the Exchanges & Returns page.